Free Technical support self assessment sheet photo
After each discipline, rank where you feel you rate between 1-10. 1 is bad and 10 is setting a new definition for the position.
ATTITUDE
How do you feel about work? Are you generally open minded? Do you look towards the future? Do you move on after a mistake is made?
RATING:
TECHNICAL KNOWLEDGE
How much do you know about your primary and secondary tracks? Are you considered an expert at something? Do you know more than most others?
RATING:
CERTIFICATIONS
Are you certified? Have you worked on more certifications after you received your first? Are you up to date?
RATING:
ABILITY TO LEARN
Can we come to you and ask you to work on something you have never worked on before? Can you learn from reading manuals? Are you industrious enough to teach yourself?
RATING:
ABILITY TO PROBLEM SOLVE
Do you actively attack a problem? Can you summarize the issue? Do you know where to go to get the information you need? Do you know when to call it quits and ask for help?
RATING:
WRITING SKILLS
Can you write professionally? Can you write a statement of work or document procedures? Can you write effectively?
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COMMUNICATION SKILLS
Can you communicate effectively? Do you use email? Can you frame an argument? Do you have the patience to teach? Can you speak in front of a group? Can you present in front of a group?
RATING:
INDIRECT SALES
Are you always looking for better ways to serve the customer through our offerings?
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TEAMWORK
Many of the work you do is project related. You must get along with others. Can you work on a team? Do you build the team up or crumble the foundation?
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ABILITY TO TAKE DIRECTION
When asked to handle something do you do the proverbial “How High?” Do you adequately complete all tasks?
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